Contact

Support and feedback

When describing a problem, it helps to mention which device (Mac, iPhone, iPad, Apple TV, Apple Vision Pro) and which app version you use, what you were doing when the problem happened and any error message. Frequently asked questions are on the Support page. You can write in English or Turkish.

You do not need to send your password, sign-in codes or other people’s private conversations. If you attach a screenshot, cover any unnecessary personal information.

Personal data request (KVKK)

You can request information about your personal data, or its correction or deletion. In your request, state clearly what you are asking for and which data it concerns. You can also carry out most information, correction and deletion requests yourself in the app — by editing your profile or deleting your account.

Under the Communiqué on the Procedures and Principles for Applications to the Data Controller, a request must include your name and surname, a signature for written requests, a Turkish ID number for citizens of the Republic of Turkey; for foreign nationals, nationality, passport number or ID number if any, a notification address, an email address or phone number if any, and the subject of the request. Identity verification is done only to the extent needed to complete the request safely; the fact that your account was opened with Apple, your display name in the app and distinctive details about your account help with verification.

You can send your request to the email address above or, once a postal address is added, in writing to that address. Secure electronic signature, mobile signature or registered electronic mail methods allowed by the legislation are also valid; no KEP (registered email) address or separate application system has been set up for now. The Authority’s announcement on the application procedure (in Turkish).

Requests are free of charge and are answered within 30 days at the latest. Your rights and the periods for complaints to the Board are explained in the KVKK Privacy Notice.

Safety and community reports

You can use the block and report tools in the app; appeals against a suspension or ban are also made through this channel. If you are reporting a technical security vulnerability, share the steps to reproduce it and the affected version; do not include real user data or access tokens.