mesh1. Deleting your account in the app
You do not need to contact anyone to delete your account; you can do it inside the app on a Mac, iPhone, iPad or Apple Vision Pro.
- Open the My profile screen.
- Scroll down to the Account section.
- Press Delete account. The button opens a warning that explains what will happen.
- After reading the warning, continue with Confirm with Apple to delete. If you change your mind, press Cancel on the same screen.
- Once you have confirmed again with Apple, deletion starts and your sessions on all devices are closed.
The confirmation step makes sure that only the account’s owner can delete it. That is why deletion cannot be completed without signing in with Apple again.
Signing out (Sign Out) does not delete your account; it only closes the session on that device. The same steps apply on every device where you can use your account, including Apple TV.
2. What happens when you delete?
Deletion removes your account, the Mekans you opened and your store, the files you uploaded and related records:
| What | After deletion |
|---|---|
| Account and profile | Your display name, status, city, tags and search record are cleared immediately; the account record is deleted when the cleanup finishes. You cannot return to the same account. |
| Link to your Apple account | Cut immediately; if you sign in again with the same Apple account, a new, empty account is created. |
| Mekans you opened | Closed. Their members can no longer enter; their messages and files are deleted. |
| Your store | Your storefront details (address, phone number, image) and products are deleted. |
| Your files | The files you uploaded and their previews are deleted from storage. |
| Friendships, memberships, blocks, requests | Removed. A one-to-one conversation left with a single member is closed. |
| Reports you made and reports about you | Deleted. |
| Device notification records | Removed immediately; none of your devices will receive notifications. |
| Your old messages | The sender name and account link are removed; one-to-one and group messages and store Mekan messages remain under the name “Deleted user”. On the store side, this covers the stores among the Mekans you are a regular of and the ones you visited recently; a visit from long ago may have left no trace. Their text is not deleted entirely. Your messages in standard and large Mekans are deleted within 24 hours at the latest anyway. |
This cannot be undone. A deleted account and its content cannot be restored. If there is anything you want to keep, make your own copy before deleting.
Because the text of messages remains, names, phone numbers or similar personal details you wrote inside a message may remain in that text. This should not be assumed to be full anonymization. If you want such content deleted too, say so clearly in your KVKK request.
3. You must cancel your subscriptions separately
Deleting your account does not close subscriptions you bought through the App Store. The app cannot cancel an Apple subscription on your behalf. If you do not cancel, renewal fees will continue to be charged.
The Store slot and Mesh Plus (capacity plan) subscriptions are tied to your Apple account. It is safest to turn off your subscriptions in your Apple account’s subscription settings before deleting your account. The subscription terms and the effect of canceling mid-period are explained in the Terms of Use; refund requests go to Apple.
4. How long does it take?
Deletion has two stages, and there is no separate waiting period or “undo window”:
- Immediately: As soon as the Apple confirmation is complete, your account is marked as deleted, your sessions on all devices are closed, your profile fields are cleared, the link to your Apple account is cut and your notification records are deleted. From this moment your account is not visible to anyone.
- In the background: Closing your Mekans, deleting your store and files, dropping your conversation memberships and friendships, and deleting the account record start right afterwards. If you have many Mekans, conversations or files, the cleanup runs in parts and continues from where it stopped every night; it usually finishes the same day, and within a few days at the latest.
If the process cannot be started because of a fault, the app shows the warning “Account could not be deleted” and your account stays as it is; you can try again. Once the process has started, the cleanup completes without needing anything from you.
Copies or screenshots that other members of a conversation have saved on their own devices are not covered by this deletion. The details of retention are in the Privacy Policy.
5. If you cannot open the app
If you cannot reach your device or sign in with Apple, you can send your deletion request in writing. In your request, clearly include details that identify your account — your display name in the app and any distinctive details about your account — and the statement “I want my account to be deleted”.
Write an account deletion request ↗We need to verify that the account really belongs to you; verification is done only to the extent needed to complete the request safely. Do not send your password or Apple verification codes — they are never requested.
You can find your rights over your personal data and the formal request procedure in the KVKK Privacy Notice, and the contact channels on the Contact page.